Consumers Kitchens And Bath

I had special needs and I was concerned that combining my kitchen and dining room, completely redoing both, would be overwhelming. My contractor recommended Jim Sehn at the Consumer’s Kitchen and Bath store in Commack.

Jim was excellent. The store is huge, but Jim listened to me, understood my needs and preferences, and narrowed the choices. This made things easy and, most important, he made me feel comfortable. With pictures and measurements of the rooms we constructed, on his computer, what the rooms could look like. It was shown to me on a large TV screen and printed out. Jim pointed out the items on sale. I brought it home and made some changes and brought it back.

I was relieved that it could be one stop shopping, I was able to select the countertops, backsplash, sink and faucets there and there was absolutely no pressure to do so. Jim did give valuable and important suggestions, with no pressure whatsoever.

Some important points:

1.I was never out of the loop, I was always informed but the store worked very closely with my contractor.

2.Jim gave me very accurate dates for the measurements and delivery of the cabinets, countertops and backsplash.

3.On a project this size there is always a hiccup or two and how a store responds is greatly important. My lazy Susan was a bit too lazy. I notified Jim and in just a few days a repair person was sent to access the situation, order parts and then repair it. When I was not happy with one of the borders on one backsplash, (no one fault, we thought it would look different) a crew came and adjusted it the very next day.

My only suggestion is that if you are getting new appliances, as we did, it is best to come in with their measurements and model numbers so they can be incorporated into the design.

Went to the Holbrook location and did my bathroom about a year ago, it was the only place I found a vanity that I liked, had a lot to choose from, the salesperson was very good. Did the tub, tub doors, toilet, wood vanity and beautiful marble top.

Bathroom looks great and I was very happy overall so I recently went back and ordered my kitchen. Got the kitchen completed, it was a pretty big project, cabinets, counter, appliances, floor and a window. Got it all from Consumers except the floor and window. Very happy with the design, delivery, installation, etc...

Love it. Overall the selection is the best and the service didn't disappoint.

Bought cabinets from East Meadow store. Cabinets came in all different shades of brown, light , dark, medium and blonde color.

Called store and they said they would reorder them. I refused to have same manufacturer. I wanted a different manufacturer. If it was send wrong the first time and they don't check orders before they leave warehouse, I don't want them.

They wanted me to pay more money since new manufacturer was more money. Really after I had to wait 8 weeks for new order and pay my contractor for cabinets he put up and them had to take down. I had to go to corporate office in Holbrook and constantly call them and ask to speak to board of directors and so on and so on. They tried to nickel and dime me over entire new order.

it was their mistake and they should eat the difference. finally came to an agreement and I got my cabinets. I would never recommend them or use them again. If you have a problem don't give up and go to corporate office in person and call them constantly.

make sure other customers in store hear you complaining.

they have such poor ratings on line now I know why. Check your invoice too , that was wrong.

Horrible experience with the Holbrook location. Cabinets late countertops late.

Absolutely NO COMMITMENT to my order once the money was received. I would never use them again. What bothered me most of all was the fact that they do not tell the truth when you speak with them. I PAID THEM to design and handle my kitchen project.

I ended up scheduling MY OWN counter top installation after they screwed it up several times. ALL DELIVERY DATES were late. You could tell by speaking with the subcontractors and delivery people that there is a lot of shifty stuff going on with the company and its service. I hope this post stops at least one person from using them and ending up frustrated with them ...

like me. Poor service and liars. With the money I spent with them, they should be checking in with me to assure me all is going well.

Instead I was the one confirming,checking, and ultimately being lied to. They stink!